Substitution policy outside the Warranty Policy
If you have the unfortunate experience of break or damage your New Race carbon wheels we want nothing more than to help you return to share emotions with your bike as fast as possible. The replacement policy covers the wheels for a period of four years from the date of original purchase against damage during normal use of bicycles, including competition.
The replacement process is the exchange of the rim party / damaged by a new, Spokes and Nipples will also be replaced.
The replacement will cost € 330 per wheel for Tubular rims and 440 € per wheel for Clincher rims.
Process of replacing